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Card Payments

Safe Credit Card Processing

If your card is declined, it may be due mainly to:

  1. Wrong Billing Address: This is the most common reason we see, where a customer enters a billing address that is different from what they have on file with the card issuing bank. Please make sure that the address entered for your billing address is the same as the address with your bank. You can verify this by looking at your credit card statement, and checking that the address on it is what you are entering. You can also call your bank to verify this address before submitting to make payments using credit cards.
  2. Not Enough Funds in Customers Account: This is the second most common reason. Please ensure you have enough funds for the purchase you are intending to make before submitting the transaction.

Once these two main reasons are checked before attempting a purchase, you should generally be okay. If an error code appears with the declined transaction, below are common error codes and what may have caused them. If you experience further issues after reviewing these codes, please contact our customer service team at [email protected]shoptomydoor.com

NOTE: With some payment errors you may still be debited but the charge will automatically be credited into your card within 3 business days. 

Failed Payment / Decline Codes

 

CODE MEANING WHAT YOU SHOULD DO
Code 2 / Sub 1 Card declined by issuer Contact the bank the issued the card to find out why. It was declined by them, either due to insufficient funds in your account, or for some other reason.
Code 253 / Sub 1 Amount Filter Our system is configured to manually review payments above $3000. Any payment above this will show a submitted status, and wont be processed until it is reviewed manually by our fraud department. You have nothing to worry about for such payments, but can email us at [email protected]shoptomydoor.com for us to process it faster.
Code 27 / Sub 2 Address Mismatch Contact your bank or card issuer, and ensure that your billing address entered in our system during check out is the same as your have on file with your bank.
Code 65 / Sub 2 CCV Mismatch Be sure you are entering the correct CCV (3 digit security value at the back of your card) correctly. If the error continues, contact your bank.
Code 3 / Sub 1 Card declined by issuer The transaction was declined by your bank, please contact your bank to determine why.
Code 45 / Sub 2 CCV & AVS Mismatch Be sure you are entering the correct CCV (3 digit security value at the back of your card) correctly and that your billing address is correct. If the error continues, contact your bank.
Code 22 / Sub 2 CCV Mismatch Be sure you are entering the correct CCV (3 digit security value at the back of your card) correctly. If the error continues, contact your bank.
Code 118 / Sub 3 Verified by Visa or MasterCard Secure Code Check that you have entered the correct Verified by Visa or MasterCard SecureCode details.

 

If you have a different code or failure reason, please contact us at [email protected]shoptomydoor.com to see why the failure may have occured.