Home :: Requirements to Get Your 100% Refund in 24 Hours

Requirements to Get Your 100% Refund in 24 Hours

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How to Request Our 100% Refund in 24 Hours

Shoptomydoor offers a 100% refund in 24 hours if anything happens to your shipment. Now you can have peace of mind when shopping from US or UK online stores.

1. Send a Complaint or Call Our Customer Service

  • You must properly inspect all shipment delivered to you in presence of our delivery agent or agent at our pick-up station.
  • Photos of damage must be taken by you as a means of evidence.
  • Contact our Customer Service within 30 minutes of such delivery and provide us with your order number, invoice of purchase and photos of damage on shipment for investigation.

2.  Return After Authorization

  • Once your claim is validated, we will provide information on the most suitable means of getting the item from you.
  • You must not accept delivery of Shipment.
3.  Loss of Item
  • If you do not receive your shipment within 14 days after the estimated delivery period contact us.

 

Refund on Delayed Deliveries

We know we can meet your expectations and will always improve our shipping from US and UK to your door to ensure you reach your maximum satisfaction with Shoptomydoor, so we have another refund, it’s our 20% refund on shipping cost if we fail to deliver within the stipulated time frame.

Conditions for our 20% refund in shipping cost

Late Delivery: Notify us of any claim for late delivery, via email or live chat after 3 business days of receipt of dispatch notification.

Full Details of Terms and Conditions for Full Refund

The merchandise remains your property from the store of purchase and we are not responsible for any damages occurring at this point until it reaches our warehouse. Where items are shipped and delivered to you, we only guarantee 100% refund for visible damage or incomplete delivery if the following steps are completed:
 
Step One: Inspection must be done. Televisions, Laptops, Phones and other fragile products must be particularly inspected for screen damage. Inspection must be made in presence of our delivery agent or agent at our pick-up station and reported immediately if damage is noted or incomplete item is delivered. Please note, we are not liable for manufacturer’s error or technology/electric item which requires testing before use.
 
Step Two: Photos of damage must be taken by you as a means of evidence. Photos must show how items were wrapped, boxes used for packaging and precise spot of damage.
 
Step Three: You must not accept delivery of Shipment, shipment accepted by you or your elected representative with or without damage being noted shall be deemed to be delivered in good condition and no claim shall be made thereon. You may accept delivery of incomplete item provided that same has been reported and recorded by our delivery agent.
 
Step four: You must contact our Customer Service within 30 minutes of such delivery and provide us with necessary information i.e. your order number, invoice of purchase, photos of damage on shipment. After our investigation, we will immediately notify you of the status of your refund. If damage was due to our error, your refund will be approved, and we will initiate a refund to your account once received.
 
  • Loss of Items 

Shoptomydoor puts customers first and that is why we can promise that if anything happens to your items, we will compensate you in full, which is total amount spent on the items, this will be verified using the amount stated in your invoice of purchase and the cost of shipping from UK or USA.

However, if you do not receive shipment within 14 days after the estimated delivery period, you will be entitled to a 100% refund provided that you:

 
Step One: Track your package online to see if there are any special instructions or updates listed.
 
Step Two: Contact our Customer Service and provide us with original invoice of purchase and evidence to show that your item(s) were duly delivered to us by a delivery service which provides full tracking information and signature verification.
 
Here’s How to Claim Your 20% Refund on Shipping Cost
 
  • Late Delivery
We guarantee delivery by air within the stipulated time or 20% refund of shipping your cost. Your satisfaction is our top priority, hence if the delivery timeframe has passed, we will be happy to process a refund of 20% provided you make a timely claim. 
 
Step One:  Notify shoptomydoor of any claim for late delivery, via email or live chat after 3 business days of receipt of dispatch notification. You would be required to give us details of your Order number and we will process your claim and respond within 24 hours either by providing customer with refund or with information explaining the reason why customer is not eligible for refund with evidence of timely delivery or late delivery not due to our fault.
 
Policy Exclusions and Exceptions:
 
Exceptions for our 24 hours 100% refund
Sub-standard items: Claims for sub-standard items should be made against the seller. For example, if item is not as described, different from the sample, doesn’t work the way it should, items bought by mistake, faulty items, or different from the sample.
Unacceptable items: Refunds are not applicable for prohibited items accepted and shipped to you by mistake. Please see our list of prohibited items.
Item obtained by fraud: We do not offer refund for Items obtained through fraudulent mean.
 
Exceptions for our 20% refund in shipping cost
  1. Holidays – Typically public holidays affect transit and delivery time frames. Deliveries normally schedule to be made on the day of holiday observance will be rescheduled for delivery on the next business day. Hence the delivery commitment will be extended for a period equal to the length of the holiday. 
  2. We are not liable for delays caused by customs and other related agencies.
  3. We are not liable for any delay caused by airlines or vessel due to bad weather, stop over and backlogs during festive period e.g. Christmas, New Year, Easter, Eid-el-Kabir.
 
Note: To claim any refunds, all provisions of shoptomydoor Terms and Condition applies and must be duly met. Please ensure that your request does not contradict them.
If you do not meet up all requirements in our refund policy, no refund will be made to you. 
Refund is subject to modification or cancellation at any time and without notice.
 
 
 
 
 
 
 

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